Reality Based Group offers a structured mystery shopper program for businesses seeking to measure and monitor service quality. The company uses real-life scenarios to assess customer interactions through customized evaluations. Each program includes performance standards, scoring guidelines, and feedback processes to help identify behavior that aligns with company expectations. Realit... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf